Terms & Conditions


These terms and conditions apply to all agreements entered with ITY Stockholm. By placing an order, acknowledge that you without any limitations accept these general terms and conditions. ITY Stockholm reserves the rights to change these terms and conditions and update the online retail at any time. Users are responsible for keeping themselves updated with such changes. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.



All personal information you provide us with or that we obtain will be handled by ITY Stockholm as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, and to manage our accounting. The information you provide is only available to ITY Stockholm and to third parties that we work with to handle payment and shipping processes. You have the right to inspect the information held about you, and you have also the right to request us to delete or correct your personal  information. By accepting ITY Stockholms Conditions, you agree to everything above.



ITY Stockholm collects data from two sources

By purchases e.g. demographic data, email address, payment information, items,order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping    confirmation and refund confirmation.

By credit scoring from 3rd party assessment company.



The purpose of collection data serves different areas.

Legislation – To meet existing legislation                                                              

Customer service – To be able to perform customer service via email or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.

Obligations To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing, customer service and site account.



We will retain your personal information for the period necessary to fulfil the purposes outlined in these Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.


PURPOSE                                                                    TIME FRAME

Storage of order history and obligationsto fulfil orders for ITY Stockholm – 7 years or as long as we are obligated to meet the needed legal requirement.

Customer service for ITY Stockholm                     3 years or as long as we are obligated to meet the                                                    needed legal requirement.

Meet legislation for ITY stockholm                        As long as we are obligated to meet the need legal                                                     requirement.

Fraud & risk assessment for ITY Stockholm         3 years or as long as we are obligated to meet the                                                        needed legal requirement.



Companies that are independent responsible for personal information – We share personal data with companies that are independently responsible for your personal information. This means that we control which personal information is disclosed, but we are not responsible for the subsequent processing when the receiving party takes over the personal data responsibility, when it receives the data. Independent personal data officers with whom we share personal data are companies that offer payment solutions, such as Paypal as well as companies offering transport and logistics solutions, such as PostNord.



We take the legal, technical and organizational security measures required to ensure that your personal information is not manipulated, lost or destroyed, or that outside parties do not have unauthorized access to them. Our safety routines are updated and implemented on a regular basis, as technology evolves and improves. However, we cannot 100% guarantee security for data transmissions over the internet. This means that there may be a risk that other unauthorized parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk. We do however use a SSL certificate to provide security over internet communication.

Personal information is deleted or made anonymous continuously as the purpose for which it was collected ends.

If you want to access the information we hold about you, please contact us at: info@itystockholm.com. If incorrect data has been registered, or you have other objections, you can contact the same place. You can look at what information about you is registered and you can object to registration under the Personal Data Act.


Last updated in FEBRUARY 2019



Events outside ITY Stockholm control, which is not reasonably foreseeable, shall be considered force majeure, meaning that ITY Stockholm is released from its obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.



All products belong to ITY Stockholm until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from ITY Stockholm. All transfers conducted through ITY Stockholm are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. ITY Accepts payment through Paypal services (VISA, MasterCard, American Express). All prices shown on the website are in SEK.



Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.



All products from ITY are handmade and made upon order. Deliveries may take up to 2-3 weeks after a order is made